Find answers to frequently asked questions below. If you need assistance or have other questions, you can submit a support ticket using the help widget at the bottom of your screen or contact us.
Orders typically ship within 5-7 business days. Because these items are "Made to Order", we are not able to expedite orders.
Items ship from our warehouse located in Ohio.
You will receive tracking information as soon as your order ships.
Please contact us immediately so that we can stop your shipment!
We understand mistakes happen! Your order will ship to the address you entered at checkout. If anything looks incorrect, let us know right away! Once a tracking number is generated, we can’t guarantee recovery of the package, and we won’t be able to issue a refund for misdirected orders—but we’ll always do our best to help.
Brand Fuel is the third party provider of this website.
During checkout, under payment select Store Credit instead of Credit Card. Enter your store credit code in the provided box and click apply. Any remaining balance will be available on your account for future orders.
Because all items on the store are Made to Order, they are not eligible for returns or exchanges. Please review your order and any size charts carefully before submitting your order.
If you received damaged or defective merchandise, please contact us immediately! We will ship the damaged merchandise back at our expense. We will replace the item or issue a full refund after we receive the damaged/defective product. You will not be charged any additional shipping fees for replacement. This must be done within 10 working days of receipt of your order.
In the unlikely event that your order does not arrive to its destination, please contact us immediately and within 30 days of your purchase. At that time, we will initiate an investigation, and either refund or replace your order. We are unable to offer refunds or reshipments after 30 days due to carrier policies.
At Brand Fuel, we are committed to ensuring that our websites are accessible to all users, including those with disabilities. We strive to provide an inclusive and user-friendly experience by following the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the best of our ability and according to industry standards.
Our Commitment
We actively work to improve the accessibility and usability of our websites through:
Third-Party Content
While we strive to ensure accessibility across all areas of our website, some third-party content (such as embedded videos, payment processing tools, and external links) may not be fully accessible. We encourage our partners and vendors to provide accessible content and are happy to assist users who may experience issues.
Need Assistance?
If you experience any difficulty accessing content, placing an order, or using any feature of our website, please contact us.
We welcome feedback on ways to improve accessibility and appreciate your patience as we continue to enhance our website’s accessibility features.
This accessibility statement is subject to updates as we continue improving our website.